Help: Delivery and Shipping

How much do you charge for delivery?
(Return to the Main Help Desk) offers many different options for delivering your orders. The price will vary depending on the urgency, weight and size of you order. We have worked closely with our partners, Australian Air Express and Australia Post to give you a number of cost effective delivery. For more information on the delivery types and costs, click here.

The shopping trolley summary screen will automatically add up the weight of your order and calculate the delivery charge.

Do you accept international orders?
(Return to the Main Help Desk) is happy to accept international orders. However as vehicle components change from country to country we are unable to guarantee that the Australian Part will be correct for you vehicle.

If you would like to contact us via email, we will endeavor to work out whether we have the right part for you. If we can't help we may be able to point you in the right direction. If you can supply the part number for the part you are after, it will help us to easily determine whether we have the right part for you. Contact Us.

Do you deliver to PO Boxes?
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Yes, delivers to PO Boxes.

A card will be left in your PO Box and you will be required to sign and collect your parcel from the Post Office customer service counter.

What happens if I am not home to receive my delivery?
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If you are not home to receive your delivery, a card will be placed in you mail box advising you to collect your parcel from your local post office.

What is your policy for returning items?
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Return Policy:

Any item that has been damaged or attempted to fit on vehicle cannot be returned.

Defective Items:
Defective items must be returned to within (14) fourteen days of the purchase date to be eligible for replacement. For items that cannot be replaced, a full refund will be offered.

Non-returnable Items:
Any Electrical component.
Genuine Toyota Parts.

How to return your item:

1. Contact the Customer Service team via email with the your name, order number, order date and a list of the item/s that you wish to return and the reasons why. A customer service representative will evaluate your return request, and contact you. The Customer Service Representative will also provide you with address details of where to send your return.

2. Send your item to the return address provided. Please ensure that your Order Number is clearly displayed on the return packaging.

3. As soon as the return has been received, a replacement product will be shipped, or your payment refunded.


  • The return must be received by within (14) fourteen days of the Customer Service Representative contacting you.
  • Replacement product will only be shipped after the faulty item has been received by
  • All returns must have an Order Number.  
  • Any item that is returned to without an Order Number will be returned to sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us first to confirm if your return can be accepted.

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